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How can I view my email?

Need more help? Try here: http://www.hetzner.co.za/helpcentre/index.php/email-setup

(In the examples below, replace 'your-domain.co.za' with the name of your registered domain with us)

You can view your email in two ways:

1) We provide a web-based interface to your mailbox, called 'WebMail'.
  This enables you to view, compose, reply and manage your email from any internet connection.

  • You can access WebMail from  http://mail.your-domain.co.za

  • Enter option Webmail

  • Enter your E-Mail address (eg. mymail@your-domain.co.za) followed by the associated password (eg. passwd1)


2) You can install and configure your own email client software (eg Outlook or Thunderbird)
to download your email directly to your own computer via POP3/SMTP.

The configuration settings you will need are listed below:

Incoming POP Server:  pop.your-domain.co.za (port 110)
Outgoing SMTP Server:  smtp.your-domain.co.za (port 587)
Username:  email address (of the mailbox you wish to access)
Password:  your email account's password

Note:  If SMTP authentication is not catered for by your mail program, please use the SMTP server delegated by your Internet Service Provider instead (smtp.your-isp.co.za).

Important Hints:

  • It is possible to use our mailservers to send your outgoing email. We use 'SMTP Authentication' (see below for more info) to identify legitimate clients and allow them to send mail.  If you cannot or do not wish to use your dial-up ISP's mailservers to send email, you may use smtp.your-domain.com (where your-domain.com is the name of your registered domain with us).  The same username and password used to retrieve your mail will apply for outgoing mail authentication.

  • Some email programs can check POP3 as well as other types of mailboxes.  If your program asks you which type of mailbox you are using, select the option for POP3 email.  POP3 email is already the default for most programs.


In order to enable SMTP authentication, please follow these steps within your email client:

Using Outlook (XP & 2003) -

  1. Click 'Tools' from the email client menu

  2. Select 'Email accounts'

  3. From the pop-up, select 'View or change existing account'

  4. Click 'Next' (provided the account does indeed exist on your local PC)

  5. Select applicable email account and click 'Change'

  6. Click the 'More Settings' button

  7. Select the 'Outgoing server' tab

  8. Ensure that the first option, 'My outgoing server requires authentication' and the second option 'Use same settings as my incoming mail server' is checked on

  9. Select the 'Advanced' tab

  10. Set the Outgoing Server (SMTP) Port to 587

  11. The Incoming Server (POP) Port should be set to the default setting, 110

  12. Click 'OK' to save these settings

  13. Click 'Next' and 'Finish'

Using Outlook Express (4 - 6) -

  1. Click 'Tools' from the email client menu

  2. Select 'Accounts'

  3. From the pop-up, select the 'Mail' tab

  4. Click 'Properties'.

  5. Select the 'Servers' tab

  6. Ensure that the checkbox for 'My server requires authentication' is checked on

  7. Click the 'Settings' button next to 'My server requires authentication'

  8. Ensure that the first option, 'Use same settings as outgoing server', is selected

  9. Select the 'Advanced' tab

  10. Set the Outgoing Server (SMTP) Port to 587

  11. The Incoming Server (POP) Port should be set to the default setting, 110

  12. Click 'OK' to save these settings

  13. Click 'OK' and 'Close'


Need more help? Try here: http://www.hetzner.co.za/helpcentre/index.php/email-setup

Date Added: 2009-03-05

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